FAQs

COMMON QUERIES
Asked Questions

How does the consultation process work?

Select an applicable condition, answer a few health questions and submit to a licensed to a licensed medical provider for review. If applicable, a phone call, text, or video chat may be needed. Once completed, a prescription will be sent to the pharmacy or delivered to your doorstep.

Can I use my Insurance?

We are not accepting any insurance carriers at this moment. We can provide you with an itemized receipt for insurance reimbursement.

What if my pharmacy does not have my medication?

Contact us immediately via email or text. We’ll be happy to resend your prescription or transfer it to a different pharmacy. Unfortunately, this does not qualify for cancellation or refund.

What if my insurance does not cover my medication?

You may pay out of pocket or request an alternative drug.

Is your service fee refundable?

Yes, prior to us rendering the service. Unfortunately, the consultation fee is nonrefundable once we have rendered the service or ordered the prescription. We’re happy to retreat, reevaluate, or rectify any issues that may arise.

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